Service process migration to central site

posted in: Projects | 0

Client: Confidential

Objective: Migrate service processes to shared service center (9 months)

  • Standardize service processes and move work to shared service center.
  • Establish quality management processes to ensure company-wide uniform standards.
  • Implement prioritization and release management process for key service processes.

Key success factors: Focus on underlying support processes in the IT and services organizations to be able to implement the migration.