HR-Outsourcing preparation for a retail bank

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Client: Retail bank in Frankfurt, Germany

Objective: Preparation for outsourcing of parts of the HR function into a shared service center (5 months)

  • Prepared outsourcing into a shared service center (SSC). Coached managers in outsourcing process.
  • Collected and compiled information for a Request for Proposal (RFP). Performed vendor pre-selection process through two of three phases before project freeze.
  • Planned, drove and supported part of HR post merger integration (PMI) activities.

Key success factors: Analyses of processes and legal issues surrounding the outsourcing.